Keep Critical Environments Supported and Available
Keep Critical Environments Supported and Available
Ongoing support, monitoring and sustainment for Asset Suite and EAM environments, hosted your way.
Most support arrangements are built around incidents. For an Asset Suite environment carrying plant maintenance, work management and supply chain, that is not enough. Trinoor stays engaged well past go live, with proactive monitoring, issue resolution and roadmap planning that keeps the environment healthy, current and performing.
A single point of contact
One team for infrastructure and application issues, with defined issue tracking and escalation procedures, monitoring and resolution, and 24 x 7 x 365 coverage available by phone or online.
Cloud and managed services
Trinoor manages enterprise applications and computer services across Amazon, Azure, private cloud and on-premise environments, using standard processes, procedures and configurations rather than one-off arrangements. Remote operations support is delivered to customers worldwide.
Hosting on your terms
Asset Suite, Maximo and TAShelix are supported across AWS, Azure, IBM, Oracle, other public and private clouds, on-premise or hybrid, including the Asset Suite foundation and its legacy PassPort roots across Unix, Windows and Oracle. Options range from fully managed hosting through to self-hosting.
Certified and measured
The cloud program is ISO 9001 and ISO 27001 certified, and support is delivered against guaranteed service levels with compliance reporting, so performance is measured rather than assumed.
Sustainment is treated as a core service, not an afterthought. The objective is an environment your teams can depend on daily, supported by a partner who understands the standards regulated operations demand.
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